Refund Policy

1. Products Covered by This Policy

This Policy applies to the following digital products sold by HouseGeek:

• Evidence Pack: A digital report containing comparable sales analysis, an equal and uniform equity report, and instructions on how to document property condition with photographs.
• Full Playbook: A digital report containing everything in the Evidence Pack plus photo upload and incorporation services, county portal walkthrough materials, hearing guidance, post-hearing materials, and the Annual Appraisal Monitor.
• Upgrades: Purchases that convert an existing Evidence Pack to a Full Playbook.

Each of these products is a digital good delivered electronically. By purchasing, you acknowledge that you are buying access to information and digital materials, not a guaranteed outcome with respect to any property tax appeal or protest.

2. Definitions

For purposes of this Policy:

• "Evidence Report" means the full digital evidence file (including, without limitation, any PDF, document, or compiled bundle) that comprises the Evidence Pack or Full Playbook you purchased.
• "Download" means any action by which you cause the full Evidence Report to be transmitted from our systems to your device or browser. This includes clicking a download button, generating a final PDF, opening the full report in a viewer, or having the report delivered by email or any other transmission method. A pre-purchase or pre-download preview (described in Section 4) does not constitute a Download.
• "Pre-Download Preview" means the summary information we make available before you trigger a Download, which may include the number of comparable properties identified, an estimated value range, and a summary of the equity analysis.
• "Loyalty Guarantee" means the 50% discount on next year's packet described in Section 6.
• "Annual Appraisal Monitor" means the year-round monitoring service included with the Full Playbook, as further described in our product materials.

3. Refund Eligibility

3.1 Before Download and Before May 15: Full Refund (Pre-Deadline Purchases)

For purchases made on or before May 15, 2026: if you have purchased an Evidence Pack, Full Playbook, or upgrade and have not yet Downloaded the Evidence Report, and your request is made before May 15, 2026 (the Texas property tax protest filing deadline), you are entitled to a full refund of the purchase price upon request, for any reason or no reason. Both conditions must be met: no Download, and the request must arrive before May 15. To request a refund, contact us using the information in Section 9. Refunds will be issued to the original payment method within a commercially reasonable time after we confirm eligibility.

3.2 After Download, or After May 15: No Refund (Pre-Deadline Purchases)

For purchases made on or before May 15, 2026, refund eligibility ends when either of the following occurs, whichever comes first:

• You Download the Evidence Report. The digital product has been delivered and consumed at the moment of Download.
• May 15, 2026 passes. The protest filing deadline has passed. After May 15, the product cannot be used for its intended purpose, and refunds are no longer available regardless of download status.

By initiating a Download, you expressly acknowledge that:

• You have had the opportunity to review the Pre-Download Preview;
• You understand that the Download is the point at which the product is delivered;
• You waive any right to a refund based on the contents of the Evidence Report, your decision not to use it, the outcome of any protest you choose to file, or any change of mind after Download.

This Policy is consistent with industry standards for digital information products. We rely on this rule to keep our prices low for everyone.

3.3 Post-Deadline 24-Hour Window (Purchases Made After May 15)

For purchases made after the Texas property tax protest filing deadline (May 15, 2026), a 24-hour refund window applies. If you have purchased an Evidence Pack, Full Playbook, or upgrade after May 15, 2026, you may request a full refund of the purchase price if both of the following are true at the time you submit the request:

• You have not yet Downloaded the Evidence Report.
• Less than 24 hours have passed since payment cleared.

Either condition closing ends refund eligibility for the post-deadline window. After Download, or after 24 hours from payment, the sale is final. To request a refund, use the "Request Refund" button in your account or contact us using the information in Section 9. Refunds will be issued to the original payment method within a commercially reasonable time after we confirm eligibility.

We use the 24-hour window so post-deadline buyers have a meaningful chance to reconsider after purchase without giving us the option to hold the case in limbo indefinitely. The case begins assembly the moment payment clears; after 24 hours, the work is far enough along that the sale is final.

3.4 No Outcome-Based Refunds

HouseGeek sells information and guidance, not a guaranteed result. The outcome of a property tax protest depends on many factors outside our control, including the appraisal district, the appraiser or panel assigned to your case, the specific facts of your property, and how you present your case. We do not offer refunds based on whether your protest succeeds, the amount of any reduction you receive, or any other outcome of the appraisal or protest process.

If your protest does not result in a reduction, you may be eligible for the Loyalty Guarantee described in Section 6.

4. Pre-Download Preview

Because refunds are not available after Download, we provide a Pre-Download Preview so you can confirm that the data we have generated for your property looks useful to you before you trigger the Download. The Pre-Download Preview may include:

• The number of comparable properties identified;
• An estimated value range based on those comparables;
• A summary of the equity analysis; and
• An honest indication of whether, in our view, the data suggests your property is appraised fairly, above market, or below market.

You are encouraged to review the Pre-Download Preview carefully before initiating a Download. If, after reviewing the Pre-Download Preview, you decide that the product is not useful to you, you may request a refund under Section 3.1 at any time before you Download the Evidence Report.

5. Upgrades and Refunds

HouseGeek offers an upgrade path that allows you to convert an Evidence Pack purchase into a Full Playbook by paying the difference plus a small upgrade premium. Refunds interact with upgrades as follows:

• Refunding an Evidence Pack cancels upgrade eligibility. If you receive a refund for an Evidence Pack under Section 3.1, you forfeit your eligibility to upgrade at the discounted upgrade price. If you later wish to purchase a Full Playbook, you must do so at the then-current full price.
• Upgrades are tied to the original purchasing account. The upgrade path is available only on the same account and email address used for the original Evidence Pack purchase. Creating a new account does not preserve upgrade eligibility.
• Upgrade purchases are subject to this Policy. Once you Download the Full Playbook Evidence Report following an upgrade, the upgrade purchase is final and non-refundable on the same terms as any other Download under Section 3.2.

6. Loyalty Guarantee (Unsuccessful Protests)

If you purchase a Full Playbook, file a protest with the relevant appraisal district using the materials we provide, and do not receive any reduction in your appraised value as a result of that protest, you are eligible to receive 50% off the purchase price of next year's Full Playbook from HouseGeek. The Loyalty Guarantee applies to Full Playbook customers only and is not available to Evidence Pack customers.

The Loyalty Guarantee is a forward-looking discount on a future purchase. It is not a refund of your original purchase, and no cash, credit, or partial refund will be issued under this guarantee. Because property tax protest results are part of the public record, we may proactively identify eligible customers and contact you with instructions for redeeming your Loyalty Guarantee. You do not need to file a complaint or take any action to qualify.

The Loyalty Guarantee is subject to the following conditions:

• You must have purchased a Full Playbook for the property in question and Downloaded the Evidence Report (the Loyalty Guarantee is not available for Evidence Pack purchases);
• You must have actually filed a protest with the relevant appraisal district by the applicable deadline;
• The protest must have resulted in no reduction to the appraised value as reflected in the appraisal district's records;
• The 50% discount applies to a single packet for the following tax year and may not be combined with other promotional discounts;
• The discount is non-transferable and has no cash value.

7. Annual Appraisal Monitor

The Annual Appraisal Monitor is included with the Full Playbook as an ongoing service. If you receive a refund for a Full Playbook under Section 3.1, your access to the Annual Appraisal Monitor for the property associated with that purchase will be terminated as part of the refund. If you Download the Full Playbook Evidence Report and your purchase becomes non-refundable under Section 3.2, the Annual Appraisal Monitor will continue for the period described in our product materials, regardless of any later request to discontinue your purchase.

8. Chargebacks

If you believe you are entitled to a refund under this Policy, please contact us first using the information in Section 9. We will review your request promptly and in good faith.

Initiating a chargeback or payment dispute with your bank, card issuer, or payment processor for a purchase that is non-refundable under this Policy, including, without limitation, any purchase for which you have Downloaded the Evidence Report, is a violation of these Terms and of your agreement with HouseGeek. In response to any such chargeback, we may:

• Provide your payment processor with a copy of this Policy, your purchase record, and evidence of your Download as part of our response to the dispute;
• Suspend or terminate your account and your access to any HouseGeek products or services, including the Annual Appraisal Monitor;
• Decline to provide products or services to you in the future.

We strongly prefer to resolve any concern directly. If your purchase is still refund-eligible, the fastest path is the "Request Refund" button in your HouseGeek account (see Section 9). If you cannot resolve the issue from your account, please email us before contacting your card issuer.

9. How to Request a Refund

The fastest way to request a refund is from your HouseGeek account. When you sign in, you will see your purchase history along with a "Request Refund" button next to any purchase that is still eligible for a refund under Section 3.1. The button will not appear if you have already Downloaded the Evidence Report, or if May 15, 2026 has passed, because those purchases are non-refundable under Section 3.2.

To request a refund from your account:

• Sign in to your HouseGeek account at housegeek.co;
• Navigate to your purchase history;
• Locate the eligible purchase and click "Request Refund";
• Confirm your request when prompted.

Once submitted, your refund will be processed automatically and issued to the original payment method. You will receive an email confirmation. Depending on your bank or card issuer, it may take several business days for the refunded amount to appear on your statement.

If you are unable to access your account, or if you believe a purchase is eligible for a refund but the "Request Refund" button is not visible, please email us at the address in Section 11 from the email address associated with your purchase. To help us locate your order quickly, please include:

• Your full name;
• The email address used at checkout;
• The date of your purchase;
• The property address associated with the purchase;
• Any order or confirmation number you received.

We will confirm your refund eligibility (including verifying that no Download has occurred and that the May 15 deadline has not passed) and respond within a commercially reasonable time.

10. Changes to This Policy

We may update this Policy from time to time. If we make material changes, we will post the updated Policy on this page with a new effective date. The Policy in effect at the time of your purchase will govern that purchase. Your continued use of the Site after any changes indicates your acceptance of the updated Policy with respect to future purchases.

11. Contact Us

If you have questions about this Refund Policy or wish to request a refund, please contact us: